Initially, Tico Coffee was setting out to resolve an inventory problem. Now, Tico and its employees were using one system for everything, which also prevented headaches among their baristas. They sometimes even had to resort to creating “dummy” accounts just to get the two systems to reconcile. Tico Coffee had been training employees to manage two different systems. Implementing Shopify POS also proved easier on the baristas. Thomas Goepel, Co-Founder and Head of Roasting and Quality We don’t have to have someone use a separate computer to print a pickup slip-employees just see the orders coming in, prepare it, and put the receipt on the order. But in introducing the new POS/inventory capabilities, it was able to assemble a call-ahead option that ended up being a game-changer for busy customers.Īnother thing that we weren’t able to do with Square was local pickup. Prior to the pandemic, Goepel says, Tico would handle drive-up orders as each customer pulled in. To deal with the challenges of the COVID-19 pandemic, Tico Coffee Roasters used its newfound inventory capabilities to handle the demands of this local pickup offering. It also unlocked new features like local pickup-features that fit new social distancing guidelines but that may also prove valuable even after the pandemic. But soon it discovered that Shopify POS meant more than smoother inventory management.
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Using Shopify’s POS for inventory on the ground had the potential to remove hours of manual work every week. Tico Coffee already knew Shopify after its experience handling incoming orders from its online store. One thing was clear: Goepel couldn’t rely on multiple payment systems to fulfill orders with his sanity intact. Frustrated with a slow and cumbersome process, Tico’s Co-Founder Thomas Goepel set out to find a better solution. Too often, online customers faced an “out of stock” message that was completely preventable. But these backend issues created an unnecessary trade-off: being unable to meet online orders. Looking to keep customers happy, staff often would grab coffee from the retail location to fulfill in-person orders. At the time, Tico was using Square’s point of sale for its pop-up locations, as well as its permanent retail location. Tico needed a unified payment and inventory system. And was just like, I can’t do this anymore.
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The only way to keep things consistent between in-person and online inventory was a tedious manual reconciliation process.Įvery night, I had to manually update inventory-whatever was going out on Square-and then update that on Shopify with our online store. Since Tico was using two separate payment systems for its online and in-person orders, it frequently took orders online it was unable to fulfill in person.Įven worse, there was no system in place for recording inventory from the coffee trailer and applying these changes to its website. But while it was easy for customers, it had the negative side effect of creating inventory management problems. The coffee trailer was convenient for those die-hard customers looking for Tico coffee or tea in bulk.
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Download this report for stats and stories from interviews with San Francisco retailers about the new world of local retail (and where things are heading next). The future of retail is already here-find out what business owners in San Francisco have to say about it. Outside, Tico Coffee also parked a coffee trailer for customers who wanted their Tico fix by the bag.ĭownload the San Francisco Local Retail Report But that wasn’t enough for San Francisco. First, a more traditional café that lets people come in and buy a cup of coffee. Tico Coffee Roasters had two sides to its customer-facing presence.
Fewer “out of stock” messages online, thanks to seamless integration between POS and inventory management.After a switch to Shopify POS, Tico has seen: Its coffee attracted enough customers that its problem soon became inventory management.
With so much coffee and tea flowing every day, Tico Coffee Roasters has a lot of inventory moving, both in person and online. Beyond the café, Bay Area businesses like Netflix, Facebook, and local supermarkets rely on Tico for their morning jolt. To meet that local demand, Tico Coffee Roasters built a coffee roasting presence with a roastery/coffee bar in the San Francisco Bay Area. Very few mornings in San Francisco start without a daily dose of coffee or tea.
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